Ian Robinson might be the Senior Parts Manager at Winnipeg Honda, but anyone who knows him might think he was a professional father. Robinson’s love of his family and football is evident in any conversation you have with him. A recent tattoo that says “Faith, Football, Family” proudly displays Robinson’s favourite parts of life.
Family and football go together for Robinson. His two sons are both involved in football, with the older of the two playing professionally. Family pride is evident in Robinson’s actions. Robinson and his wife travel across the country as often as they can to see their son play.
“We are a big supporter of our kids in sports,” said Robinson. “Football is a huge part of our family.”
Thirty-five years in the Parts Industry has taught Robinson a thing or two about the importance of family in the workplace. Robinson had a few briefs stints away from Winnipeg Honda, but in the end, he knew his home was with Winnipeg Honda. Robinson’s passion for vehicles doesn’t stop when his workday is over. Robinson “leaves when the job is done.”
Purchasing vehicle parts doesn’t have to be complicated thanks to Robinson. His experience has given him broader knowledge in things such as MPI claims. Knowing more about how the MPI process works have given Robinson an advantage in guiding customers into what they need for their vehicle. Even if you didn’t get your Honda serviced at Winnipeg Honda, Robinson can help you find the part you need.
When purchasing parts for your vehicle, visit Ian Robinson at Winnipeg Honda. You can count on receiving the perfect part for your vehicle. When asked what he would like people to know about his job, Robinson said:
“Let them know we are here for you. Trust us, we are just here to help.”
The giant jungle gym attached to Winnipeg Honda might seem like fun, but it is not yet ready for playing. Construction to expand Winnipeg Honda’s showroom and service bays started early June of this year and hopes to be finished by November.
“It won’t affect our customers,” said Kevin Clarke, Sales Manager at Winnipeg Honda.
Honda Canada has ordered Winnipeg Honda a makeover – wash bay included. On the West and South sides of the building, large metal poles stick out of the ground, forming the shell of an addition. Once fully constructed Winnipeg Honda will have the facilities to help even more customers.
Winnipeg Honda is in the process of getting a facelift. On the West side, an expansion to the showroom will add room for more vehicles and finance offices to serve you better. The south side is expanding to add six more service bays, with one of those being a new wash bay.
The construction had no effect on Winnipeg Honda’s routine. Customer service was still the top priority of the family dealership. The June to November construction was highly anticipated by Crown Auto Group.
“It’s giving the customers a better facility,” said Clarke.
Six service bays are being added to the Winnipeg Honda Service Department. The department already has ten bays to their name. The addition will include one wash bay to keep your vehicles squeaky clean. They are being added to the South side of the building, facing Bishop Grandin.
More finance offices on the West end of the building will allow Winnipeg Honda to help even more people. More shiny new vehicles will be shown inside Winnipeg Honda thanks to the space being made with the addition.
“We will be able to better serve the customer.”
Stay updated with Winnipeg Honda’s progress by following us on Instagram @WinnipegHonda
If Canada’s top Honda salesman isn’t in the showroom, he can be found on the water fishing with his family. His “dealership within a dealership” approach allows him and his team to spend their days doing what really matters to them: taking care of people.
“I take care of my customers,” said Foui.
Foui and his family enjoy everything the prairies can offer. The homegrown talent isn’t going anywhere anytime soon, other than the lake. His passion for the Prairies is evident in his personal project, TFA Outdoors. TFA Outdoors is a “really big passion” of Foui’s.
Team Foui sells close to 100 cars each month thanks to the dedication of their team. The team consists of six closely knit members. You may even recognize them from the Team Foui Vlogs. Operating as their own mini dealership, Team Foui consists of both new and pre-owned sales assistants, a finance manager, and a delivery coordinator.
Foui started his journey to become Canada’s Top Honda Salesmen in 2004. He started selling cars after a recommendation of a friend. Fourteen years later Foui had become a thriving venture.
“It came natural. It was a good fit.”
People flocked to Winnipeg Honda’s Team Foui not only because of their great deals but also because of the service. Team Foui has busy days thanks to their loyal customers.
“It’s all about looking after the client’s needs.”
Everyone who makes an appointment with Team Foui gets the excellent customer service they expect from a Crown Auto Group dealership, but they also know they are buying from the best. Team Foui doesn’t do it for the money, they do it for their customers.
“I don’t have to focus on the profits.”
All Team Foui needed worry about is the customer. Excellent customer service is what you expect and what you receive from Team Foui.
To book an appointment, please contact Team Foui using any of these methods:
or call them at (204) 298-4043
Walking into Winnipeg Honda’s service reception, you will catch a glimpse of an office through large glass windows. Inside those windows you can find Ron Garcia, Assistant Service Manager, working tirelessly for his people.
Garcia is a very busy man. His dedication to his customers is prevalent in how he conducts himself. If you peer through those large glass windows you will notice a man talking on the phone, waving his hands in the air. It is a safe bet to guess that it is Garcia making a case for his customer. He spends most of his day assuring that the customer gets everything they need for their vehicle.
He assures that he is always “fighting for our customers.”
Garcia not only cares for his customers, but also for his coworkers. His office often doubles as the lunchroom. Garcia’s office is not a quiet spot to take a break and lacks enough room for more than three people, it is still home to many. Winnipeg Honda has a large lunchroom for their staff but many prefer the company of Ron over elbow room.
Most of Garcia’s working days are spent on the phone advocating for the customer, but he also spends time training. Educating his staff is important for the Winnipeg Honda Service Department. Assistant managing a large group of people requires the patience that Garcia is willing to give.
Working from as early as seven in the morning means Garcia will leave his house as early as five thirty a.m. Clocking out for the day at five means that Garcia gets to go home to be with his daughter. Garcia hopes that one day his daughter will be able to help people the way he does at Winnipeg Honda.
“I like the part of the job when a customer walks away happy.”
Family is “very important” to Garcia and spends time with his daughter as often as he can.
If Ron Garcia isn’t behind the glass window you can contact him by phone or email.
Phone: (204) 275-9256 (3239)
You will hear Finance Manager Michael DePeazer before you see him. His contagious laugh and confident attitude grace the showroom of Winnipeg Honda. A math whiz in his own right, DePeazer doesn’t have to worry about the numbers. DePeazer focuses on the customer and “attacking” his daily to-do list.
“Managing finances is probably the smaller part of it.”
Winnipeg Honda’s Finance Manager brings an extra element to auto financing: Customer Service. Working in finance for over 15 years, DePeazer has learnt a thing or two about what people need.
“They don’t teach customer service,” said DePeazer. “Profits come if you do your job.”
DePeazer takes his time with every client. He will spend an entire morning with you to make sure you are completely satisfied with your financing. His racecar computer mouse is the perfect metaphor for his personal style: Fun, Fast, and Fresh.
DePeazer will always the customer first. He says “I treat you like gold because you are gold.” His attitude is evident in his result. Unafraid to spend the day with a single customer, Depeazer takes as much time as needed with every customer.
A successful day to DePeazer has nothing to do with how much money he makes. His priority is his daughter. His two-and-a-half-year-old “bundle of joy” is always on DePeazer’s mind.
“I drive my baby girl to daycare every day and put her to sleep.”
DePeazer says the job “feeds the family” but it is about much more than that to him. DePeazer not only focuses on the customers finances, but also on their needs. DePeazer will be there for you even after you’ve driven your vehicle home.
“You’re helping people.”
DePeazer will be there for you no matter what. Finance Manager DePeazer understands money and a good investment when he sees one. He recently registered in a course to become a life coach, setting him back $15000. When asked why, DePeazer said,
“To help people. That’s what I get the most out of.”
You can follow Michael DePeazer’s journey as a life coach on Instagram at @madmotiv8r
Sales Manager Jimmi Ghuman is the definition of a people person. When he walks into a room the entire atmosphere feels lighter and smiles shine brighter. Ghuman’s positive attitude changes the way Winnipeg Honda feels to anyone who enters.
Ghuman believes in getting his coworkers excited for the day, starting with a ceremonial fist bump between himself and Sales Manager Darrell Weselake. Every morning Ghuman visits everyone on the Winnipeg Honda sales floor. Ghuman works hard to make sure each member of his team is in good spirits to start the day right.
“I treat them like my family.”
Working from 9 a.m. to 6:30 p.m. might seem like long days for most people, but Ghuman visibly enjoys it. Ghuman gives a personal touch to everything he does. Walking through the door, either staff or customer, Ghuman is prepared to make your day.
“I work to make sure they are in good spirits.”
Attitude is a big part of who Ghuman is. If you are having an off day, you can count on Ghuman to brighten your day. Ghuman not only spends his days sharing his positive attitudes, but he also makes sure each customer is satisfied with their purchase.
“You gotta be a part of it,” said Ghuman.
When Ghuman isn’t lifting the spirits of everyone around him, he works hard to make sure each vehicle is driven away by a happy customer. Ghuman is not only by your side when you decide on a vehicle, but he also coordinates your pickup. Ghuman assures that the vehicle is spotless inside and out before you drive away.
After work Ghuman shares his family values and positive attitude with a family of his own. Ghuman cooks dinner for his wife and family each night and ends his days enjoying quality time with his family.
Fist bumps aren’t the typical way most people start their day, but for Sales Manager Darrell Weselake, it’s part of his morning routine. Spending his working days at Winnipeg Honda feels more like hanging out with friends to Weselake. Weselake describes his days as “working with the guys.”
When meeting Weselake you immediately feel relaxed. Offering a warm smile, you already feel at home with Weselake. He’s the type of man you would be comfortable spearheading your backyard BBQ. You can find Weselake relaxing in the pool most evenings, but his true calling is at Winnipeg Honda.
First thing in the morning, post fist bump, Weselake gets up to speed with the happenings at Winnipeg Honda. Checking his ever growing list of emails, Weselake assures that everything is running smoothly and can update the guys on what is happening for the day.
Weselake is a numbers man. He’s the one who makes all the big decisions regarding the sale of your vehicle and what the best price possible for you is. You can rest assure that Weselake will do anything he can to help.
“Math comes to me easily,” said Weselake. “I’ve been doing it a long time. I enjoy my job. Most people know that.”
Welelake can be found at Winnipeg Honda from open-to-close, and even after hours. On his drive home, Weselake often responds to calls via Bluetooth to make sure he has done everything possible to help his customers. After hours, Weselake is all about sports and his family.
“The first thing I do before I leave work is text my wife,” said Weselake.
Weselake spends his evenings with his family and listening to sports.
“I listen to sports all the time.”
Swimming, watching the Winnipeg Blue Bombers, and family bonding is at the forefront of Weselake’s evenings. Weselake’s delightful deposition follows him from home to work every day, inspiring his close bonds to everyone he meets.
Colleen Okrainec is a familiar face in Winnipeg. Okrainec emanates a positive perspective on life, often sharing conversations with complete strangers. It is hard to believe Okrainec has time to Concierge/Admin at Winnipeg Honda. Spending her free time at professional sporting events, dragon boat racing, and working with CancerCare Manitoba keeps Okrainec busy.
Okrainec’s dedication to Winnipeg seeps through every aspect of her day at Winnipeg Honda. Ordering supplies, cashing out customers, and working closely with Parts Advisers are not all Okrainec does. Okrainec assures that each customer’s needs are consistently met, and she does remember you. You might have forgotten about the woman with bouncy blond curls, but she remembers you and your needs.
“Customers come first. They are all treated with the same respect,” said Okrainec.
Okrainec starts her day filling in at the soundboard, filtering your calls at as early as seven a.m. Somehow perky at such an early hour, she assures each person who calls her gets their needs met.
This Google Guide recently got back from travelling Amsterdam and Germany. Adding some Winnipeg flair to the international community, Okrainec’s Google Fotos have gained some attention, with one foto getting over 1900 hits. Okrainec shares her international experiences with Google Guide.
At nine o’clock, Okrainec takes a short walk across the room to her special space, the concierge desk. Manning the desk from 9-3:30, Monday to Friday, is no easy task for most people, but Okrainec takes her job to the next level. Not only does she call customers to assure their vehicles are getting their servicing done, but she will personally drive you to and from your home if you are unable to.
“My phone is always on. 7/24.”
Okrainec provides each customer with a level of customer service that is over and above what is expected. If a service is missed Okrainec will call you, not to remind you of a missed appointment, but to make sure you are feeling well. She will do anything possible to assure that you are getting the best possible customer service. She has driven customers home many times after her workday in her own vehicle to assure they get home safely.
Okrainec has a strong sense of community which is felt in every aspect of your life. Her dedication and strength provides a level of care like no other. Colleen isn’t a concierge, she’s a friend.
Local football star Josh Robinson lives a humble life as Shipper/Receiver at Winnipeg Honda. For four months out of the year Robinson leaves Winnipeg tp plays as a Defensive Back for the Valley Huskers in Chilliwack, British Columbia. Spending the rest of his time in Winnipeg with his family, Robinson still dreams of playing football at the next level.
This year Robinson was selected to play on the Junior National Team for the International Federation of American Football’s World Championships. Traveling to Mexico City for July 14’s game against Sweden, Robinson is excited to get back in the game.
“I love competition. Playing with the best gets me to my best,” said Robinson.
Raised on family values and football, his parents have supported him at each step of the way. Travelling across the country to watch games is not uncommon in this family.
“I’m so pampered. They do so much for me. They come to every game they can. They do everything for me. Can’t thank them enough.”
Robinson is an employee at Winnipeg Honda along with his father, Ian Robinson. The father and son duo work in the Service department, often mixing family with work. This combination is not something new to the Crown Auto Group, which is a family run business.
“We are a big supporter of our kids in sports,” said Robinson Sr. “Football is a huge part of our family.”
Growing up in Winnipeg, Robinson dreamt of playing for the Winnipeg Blue Bombers. This spring Robinson attended the BC Loins’ Spring Training Camp. Playing football in British Columbia hasn’t changed his perspective on the Blue Bombers.
“I’m still a Winnipeg Blue Bomber fan,” said Robinson.